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rajabos Privacy Policy: What We Collect and Why

Our Privacy Policy sets out exactly what personal information rajabos collects when you open an account, use DANA, OVO, GoPay or QRIS to fund your wallet, or contact…

Account DataPayment RecordsCookie ChoicesData Retention RulesContact Rights

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What Data We Collect and How We Use It

rajabos Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register, we collect the name, phone number and email address you provide during verification. Payment activity — including DANA transfers, OVO wallet transactions, GoPay deposits and QRIS scans — is recorded as part of your account ledger. We also log device type, browser session

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data and the IP address associated with each login. This information is used to process your transactions, verify your identity, and keep your account secure. We do not sell personal data to third parties. Data shared with payment processors such as virtual account and bank transfer
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providers is limited strictly to what those processors need to complete a transaction. Retention periods vary by data type; payment records are held for the period required under applicable financial regulations, while session logs are cleared on a rolling cycle. Our full schedule of retention periods
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is available on request via our support channels.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

How to Reach Us About This Policy

If you have a question about how we handle your personal data, want to request a copy of what we hold, or need to ask us to correct or delete information, our…

Live Chat Open the chat widget from any page inside your account. Available 24 hours a day, seven days a week. Use the subject line 'Privacy Request' so the message reaches our data team directly.

Email Support Send your data query to our support address listed in the account help section. Include your registered phone number so we can verify your identity before processing any data request.

Account Help Centre The Help Centre inside your account contains a dedicated Privacy section with request forms for data access, correction and deletion. Responses are tracked and timestamped for your records.

DATA HANDLING STANDARDS

Six Ways We Protect Your Personal Information

Our approach to data handling is built around a small set of specific practices rather than broad promises.

Encrypted Storage

All account credentials and payment references are stored using encryption at rest. Passwords are hashed and never stored in plain text; only your registered phone number is used for identity confirmation during login.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which lobby areas you visit most. You can review and adjust cookie preferences from the settings panel inside your account at any time.

Payment Data Minimisation

We pass only the transaction amount and your account reference to DANA, OVO, GoPay or QRIS processors. Full wallet credentials and bank account numbers are handled by the processor, not stored on our platform.

Account Security Alerts

If a login attempt occurs from an unfamiliar device or location, we send a verification prompt to your registered phone number before granting access. You can review active sessions and remove unrecognised devices from account settings.

Retention Schedule

Payment records linked to DANA, OVO, GoPay, QRIS, virtual account and bank transfer transactions are retained for the period set by applicable financial regulations, then deleted. Session and analytics data follows a shorter rolling schedule.

Data Request Handling

You may request a summary of the personal data we hold, ask us to correct inaccurate details, or request deletion of data where permitted under local law. All requests are acknowledged within 24 hours via the same channel you used to submit them.

Common Questions About the rajabos Privacy Policy

The questions below cover the areas we hear about most when account holders want to understand how their data is used, stored or removed. If your question is not listed here, our support team can address it through the live chat or email channels shown above.

We collect your name, registered phone number, email address and the device information associated with your first login. Payment method references — such as your DANA or OVO wallet ID — are recorded when you make a transaction, but full credentials stay with the payment processor.

We do not sell your data. We share only the minimum necessary information with payment processors — DANA, OVO, GoPay, QRIS, virtual account and bank transfer providers — to complete a transaction. No marketing third parties receive your personal details.

Payment records for transactions made via DANA, OVO, GoPay, QRIS, virtual account and bank transfer are retained for the period required by applicable financial regulations. Session and analytics data is cleared on a rolling schedule that is shorter than the payment retention period.

Open a ticket via live chat or email and use the subject 'Data Access Request'. Include your registered phone number so we can verify your identity. We acknowledge requests within 24 hours and aim to deliver a full summary within 14 calendar days.

Yes, where local law permits. Submit a deletion request through the Privacy section of the Help Centre inside your account. Some records — such as payment transaction references — may need to be retained for the period required by financial regulations before deletion is possible.

Yes. All payment method activity recorded on your account — including QRIS scans, GoPay deposits and OVO transfers — falls under this Privacy Policy. The policy describes what we store, how long we keep it, and who can access it.

We use session cookies to maintain your login state and analytics cookies to understand lobby usage patterns. Cookie preferences can be reviewed and adjusted in your account settings panel at any time. No advertising cookies are placed without your acknowledgement.

rajabos Privacy Policy: What We Collect and Why

How to Reach Us About This Policy

Six Ways We Protect Your Personal Information

Encrypted Storage

Cookie Transparency

Payment Data Minimisation

Account Security Alerts

Retention Schedule

Data Request Handling

Common Questions About the rajabos Privacy Policy

01 What personal data does rajabos collect when I open an account?

02 Does rajabos share my data with third parties?

03 How long does rajabos keep my payment records?

04 How do I request a copy of the data rajabos holds about me?

05 Can I ask rajabos to delete my personal data?

06 Does the rajabos Privacy Policy cover my QRIS and GoPay activity?

07 How does rajabos handle cookies and session tracking?

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