Reference

rajabos Legal Terms for Indonesia Accounts

Our legal framework sets out what you agree to when you open an account on rajabos, how we handle your data, and what rights you hold over your…

Account TermsPrivacy PolicyCookie UseData RetentionContact Rights

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How Our Policy Scope Works

rajabos Service availability depends on jurisdiction. Users are responsible for checking local law before access.

rajabos operates under terms that apply from the moment you submit your phone number for verification. Access to the lobby — including Dragon Tiger, Crash Games and our sportsbook markets — depends on local law in your region. When you connect a wallet such as DANA,

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OVO, GoPay or QRIS, or route a deposit through BCA, BRI, Mandiri or BNI virtual account, the transaction data associated with that payment is held under the retention schedule described in this policy. We do not sell personal data to third parties. If you are located
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in a region where access is restricted, our system will notify you at the login step rather than after you have submitted payment details. Any dispute arising from account access, wallet linking or game round records is handled through our internal review process first.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us About a Policy Question

Live Chat Our live chat runs 24 hours a day. If your question involves account data, payment records or a policy dispute, start a chat and ask to be routed to our compliance desk.

Email Support Send detailed legal or data requests to our support email. Include your registered phone number and the subject line 'Policy Query' so our team prioritises the ticket within one business day.

Account Help Centre Log into your rajabos account and navigate to Help inside the account menu. The policy section there links directly to data request forms and the latest published terms version.

HOW WE HANDLE YOUR DATA

Data Practices You Can Check and Challenge

We hold only the account and transaction data needed to operate your session, verify your wallet and process withdrawals. Every data practice listed here reflects what we actually do, not aspirational language.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your last lobby tab. No advertising cookies are placed without an explicit choice at your first visit.

Account Security

Phone verification is required before account access is granted. If a login attempt comes from an unrecognised device, we send a one-time code to your registered number before allowing entry.

Data Retention

Transaction records — including QRIS scans and OVO wallet credits — are retained for the period required by our operating agreement. You may request a summary of what we hold via the Help Centre.

Who to Contact

For data access or deletion requests, contact our support team by email with 'Data Request' in the subject line. We aim to respond within three business days of receiving a complete request.

Requesting Changes

You may ask us to correct inaccurate personal data at any time. Submit the correction through the in-account Help form or via live chat. We confirm the update by reply within two business days.

Third-Party Sharing

We share data only with payment processors — such as the rails behind DANA and GoPay — and game studios whose titles run in our lobby. We do not share your data with advertisers or data brokers.

Legal Questions About rajabos Accounts

These are the questions we receive most often about our legal terms, data handling and account rights. If your question is not covered here, our support team can walk you through the relevant policy section.

Our terms of use apply from the moment you submit your phone number. Access to the lobby and any payment rail depends on local law in your region. A summary of the current terms version is available in the Help Centre inside your account.

We retain transaction metadata — such as timestamps and amounts — needed to verify deposits and withdrawals. We do not store full wallet credentials. DANA and QRIS payment tokens are handled by the respective payment processor, not stored on our servers.

Send an email with the subject line 'Data Request' and your registered phone number. Our team aims to respond within three business days with a summary of the personal data tied to your account.

You may submit a deletion request through the in-account Help form or via email. We will action it within the timeframe permitted by our retention obligations. Some transaction records must be kept for a minimum period under our operating agreement.

Closing your account stops new data from being collected. Existing transaction and identity records are retained for the period set out in our data retention schedule, after which they are deleted from active systems.

Our terms apply uniformly across Indonesia. Access to specific lobby sections — such as live tables or sportsbook markets — depends on local law for your area. The login step will indicate if access is restricted in your region.

We publish updated terms as soon as a change takes effect. You will see a notification at your next login prompting you to review the revised version. Continued use of your account after that notification constitutes acceptance of the updated terms.

rajabos Legal Terms for Indonesia Accounts

Reach Us About a Policy Question

Data Practices You Can Check and Challenge

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Third-Party Sharing

Legal Questions About rajabos Accounts

01 What legal terms apply when I open a rajabos account in Indonesia?

02 Does rajabos store my DANA or QRIS payment details?

03 How do I request a copy of the data rajabos holds on my account?

04 Can I ask rajabos to delete my personal data?

05 What happens to my data if I close my rajabos account?

06 Does the rajabos legal policy apply to players in Surabaya the same as elsewhere?

07 How often does rajabos update its legal terms, and how will I know?

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